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Clear and concise technical writing increases customer satisfaction and retention and provides your team with the information they need to get the job done.

Technical writing services include installation manuals, how-to guides, troubleshooting instructions, technical documentation, release notes, knowledge articles, self-help guides, user guides, training documentation, process documents, work instructions and more.

Click the link above to view a brief sample of Dina's technical writing work.

As an experienced knowledge manager and technical writer, Dina can help you establish a suite of effective knowledge articles designed to provide a valuable resource for employees and customers. In a call center environment, this approach can increase agent efficiency, lower call times, increase agent retention and improve customer satisfaction.

Whether you need concise instructions for agents or customer-facing self-service knowledge, Dina will help you achieve your knowledge goals.

Dina has provided knowledge management services for major technology, pharmaceutical, telecommunications and consulting firms.

 Website copywriting is critical to ensuring that your site is seen and remembered. Dina follows SEO best practices to ensure your site gets the attention it deserves.

All content on the website above, with the exception of the News tab, was written by Dina Downey.

 Professional website writing services for customers in the United States and throughout the world. 

All content on the website above was written by Dina Downey.

A crisp, easy-to-understand learning and training program helps your employees and users get up to speed quickly and reduce errors.

Dina is an experienced in L&D content creator and strategist. 

Blog writing is a proven way to show leadership in your industry, increase your visibility and provide value to your clients.

This blog was written by Dina Downey.

Professional article writing and ghost writing services for a variety of publications. 

This article was ghostwritten on behalf of a CEO.

Press releases are a great way to build the reputation of your firm, increase your clients' confidence in your firm and showcase your accomplishments.

This press release was written by Dina Downey.